USB scan guns are typically Plug-and-Play with little to no setup necessary.
Plug the scan gun into an available USB port.
An “Installing New Hardware” pop-up may appear in the middle or lower corner of your screen.
Once finished installing, the scan gun is ready to use.
At the POS, immediately scan a Ricochet bar code or UPC to add a product. NOTE: You do not need to click into the search field to scan. You can scan an item with a scanner at any point and it will be automatically added.
Troubleshooting a USB Scan Gun:
Close Ricochet > Reopen to refresh > Reattempt.
Unplug USB and plug back in > scan the barcode in the owner's manual that says something like “Add an enter key (Carriage return/line feed).”
Close Ricochet > Reopen to refresh > Reattempt
If no luck, try a different USB port and repeat steps.