Sometimes you might have a situation where you accidentally logged the tender type incorrectly at the POS. Fortunately, this information can easily be corrected.
Note: Changing the tender type to or from credit card will not automatically charge or refund the customer’s card. Refunds or charges will need to be manually processed through your gateway's online dashboard or through a 3rd party terminal.
To Update the Tender Type of a completed sale:
In Ricochet,
Click Reports
Click Sales Detail Report
Search the Sale ID > Find or use the date picker to filter a date range in finding the sale you are looking for.
Click the gray edit pencil icon to the right
In the modal pop up, update the tender type
Click Update/Save.
