Every once in a while you may get a screen that looks like this:
This is a standard security protocol. There are a few general reasons why you might get a session expired notification.
1. Idle time.
On all of our desktop or laptop setups, a session is designed to expire after 2 hours of inactivity.
2. Time Zone.
The device Date and Time need to be reset to the current local time zone on the computer.
NOTE: The display may be showing the correct time, update anyway.
3. Connection errors.
This is significantly less common and only occurs if you have a program or something running in the background on your computer that could interfere with your internet connection.
Typically this is caused by VPNs (virtual private networks) or miscellaneous Chrome extensions. When using Ricochet, we strongly recommend you use a native internet connection and not a VPN. In regards to Chrome extensions, the ones we see causing the most problems are from gambling and gaming websites. The best solution is to separate your store computer use from your personal computer use and to avoid any malicious downloads.
Naturally, if you are still having serious connection issues (on Ricochet and general internet use), it is best to reach out to your internet service provider for support.