Voiding a sale will remove the sale from Ricochet, put all items back in stock, and update the item quantity.
Ricochet does not keep record of voided transactions so it is imperative to be certain this is the action you wish to take.
Voids can only be done by Administrators and are permanent.
Note: If you are not using Ricochet Pay - PayLink or Square Payments, you will either need to issue a return instead of a VOID or manually return the funds through your merchant service gateway dashboard, or third party device.
To Void and Refund A Sale:
In Ricochet,
Click Reports
Click Sales Detail Report
Find the sale you are looking to void.
You can search by selecting 'Today', 'This Week', 'This Month', by using the date picker or by entering the Sale Number > Find.
Once you find the sale, click the gray edit pencil icon to the right
A pop up will open,
Review the warning
Click Refund and Void
REMINDER: If you are not using Ricochet Pay - PayLink or Square Payments, you will either need to issue a return instead of a VOID or manually return the funds through your merchant service gateway dashboard, or third party device.
*Ricochet Pay - PayLink Powered In Partnership With Fortis