A service busy message can mean various things:
The device is currently busy processing a payment
The device needs updated
The settings page on the Paygistix App is open
It is possible that two different Ricochet workstations are attempting to use the same device, such as two cashiers who share a single PINPad. If both users attempt to process a payment at the same time, this error occurs.
To Resolve A Service Busy Error:
On your Ricochet Pay - PayLink device,
Press the Home button
Select the Paygistix App
If there is an end user license agreement, check the box
Select Accept
Select the Home button
Select the PayLink App to reattempt
If the issue is not resolved, restart the device.
To Reboot Your Terminal:
If your device does not have a power button, simply unplug the device from the power source, wait 10 seconds, plug it back in.
If your device has a power button on the side of the terminal follow the steps below:
Press and hold the power button
When your screen presents options,
Select Restart
Select Restart again
Device will show Rebooting
Once restarted, select the PayLink App to reattempt
*Ricochet Pay - PayLink Powered In Partnership With Fortis