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Brand Authentication With LegitGrails
Brand Authentication With LegitGrails

Protect your business from reselling counterfeit goods by authenticating items with Ricochet's LegitGrails integration.

Shandara Hart avatar
Written by Shandara Hart
Updated over a week ago

There are important legal factors to consider when reselling goods. For luxury items, verifying authenticity can enhance your reputation and minimize concerns, helping your business stay competitive and trustworthy. With that in mind, Ricochet has partnered with LegitGrails because their expert team, alongside advanced AI, reviews each item thoroughly.


! IMPORTANT !

This service is provided by LegitGrails™. By using this service, you agree to LegitGrail's terms of service, found here. LegitGrails offers other additional services, so please be advised that this integration is only for authenticating items and is a *paid service. Rates may vary.


How To Submit An Item For Authentication:

In Ricochet,

  1. Click Actions

  2. Click Authenticate

  3. Select Brand

  4. Click Start Order

  5. Select preferred Response Time

  6. Select Item Type

  7. Upload Product Photos (a red asterisk indicates required photo types)

  8. Select Consignor or Store Inventory that the item is associated with

  9. Click Continue to Payment

  10. Click Proceed To Checkout

  11. Verify details and click Pay

    NOTE: Information will default to the primary Admin details and primary card on file used for your Ricochet subscription payment.

    • Click the edit button to the right of any field needing updated

    • Click Update to save changes

      • For new payment methods you can also check the box to 'Save this to your list of payment methods'


How To Check The Status of Authentication:

In Ricochet,

  1. Click Actions

  2. Click Authenticate

  3. Review the list of items submitted for authentication, which includes the following:

    • Brand - as selected during submission

    • Category - as selected during submission

    • Status - progress of order

      • New/Processing/Open/In-Progress - order received and/or is in review

      • Update Needed - photos insufficient, click link to upload new images

      • Scheduled - results are scheduled for delivery within the designated timeframe

      • Closed - order complete, see Outcome for results

    • Due By - based on timeframe selected

    • Account - who the item is associated with

    • Outcome - results of review

      • Authentic - item is identified to be genuine/authentic

      • Fake - item is identified to be counterfeit/fake

      • UTV (Unable to Verify) - item cannot be identified to be authentic or fake based on the photos provided

      • Canceled - order was canceled either by the client or automatically by our system after a long period of inactivity (e.g., photos were not re-uploaded upon request within 7 days)

    • Certificate - link to downloadable PDF

    • View Icon - expands photos

If an item is identified to be genuine, a link to the downloadable Certificate of Authenticity can be found under the Certificate column.


*Rates are determined by LegitGrails and vary depending on Brand and timeframe selected, charged at time of order.

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