There are important legal factors to consider when reselling goods. For luxury items, verifying authenticity can enhance your reputation and minimize concerns, helping your business stay competitive and trustworthy. With that in mind, Ricochet has partnered with LegitGrails because their expert team, alongside advanced AI, reviews each item thoroughly.
! IMPORTANT !
This service is provided by LegitGrails™. By using this service, you agree to LegitGrail's terms of service, found here. LegitGrails offers other additional services, so please be advised that this integration is only for authenticating items and is a *paid service. Rates may vary.
How To Submit An Item For Authentication:
In Ricochet,
Click Actions
Click Authenticate
Select Brand
Click Start Order
Select preferred Response Time
Select Item Type
Upload Product Photos (a red asterisk indicates required photo types)
Select Consignor or Store Inventory that the item is associated with
Click Continue to Payment
Click Proceed To Checkout
Verify details and click Pay
NOTE: Information will default to the primary Admin details and primary card on file used for your Ricochet subscription payment.
Click the edit button to the right of any field needing updated
Click Update to save changes
For new payment methods you can also check the box to 'Save this to your list of payment methods'
How To Check The Status of Authentication:
In Ricochet,
Click Actions
Click Authenticate
Review the list of items submitted for authentication, which includes the following:
Brand - as selected during submission
Category - as selected during submission
Status - progress of order
New/Processing/Open/In-Progress - order received and/or is in review
Update Needed - photos insufficient, click link to upload new images
Scheduled - results are scheduled for delivery within the designated timeframe
Closed - order complete, see Outcome for results
Due By - based on timeframe selected
Account - who the item is associated with
Outcome - results of review
Authentic - item is identified to be genuine/authentic
Fake - item is identified to be counterfeit/fake
UTV (Unable to Verify) - item cannot be identified to be authentic or fake
Canceled - order was canceled either by the client or automatically by our system after a long period of inactivity (e.g., photos were not re-uploaded upon request within 7 days)
Certificate - link to downloadable PDF
View Icon - expands photos
If an item is identified to be genuine, a link to the downloadable Certificate of Authenticity can be found under the Certificate column.
*Rates are determined by LegitGrails and vary depending on Brand and timeframe selected, charged at time of order.