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Create or Change User Account Password
Create or Change User Account Password

How to update and change user passwords.

Shandara Hart avatar
Written by Shandara Hart
Updated this week

When creating a new consignor or vendor account for the FIRST time, Ricochet will automatically email the consignor a link to set their password. For security purposes, this link expires after approximately 30 minutes.


PASSWORD REQUIREMENTS:

Minimum length:
12 Characters

At least one of each:

Capital letters: A-Z
Lowercase letters: a-z

Numbers: 0-9
Special characters: !-+

Passwords are sensitive data and should not be shared.


Admin users can update or change a password in one of two ways:

  • Manually set the password from within account details.

  • Click the "Send Password Reset Email" button to have the consignor create a password themselves.


How To Manually Set A Password:

Inside Ricochet,

  1. Click Accounts

  2. Click either Consignors, Customers, Suppliers or Users

  3. Find the individual you want to change the password for

  4. Click the gray edit pencil icon to the right

  5. Type a new password in the Password field

  6. Re-type the new password in the Confirm Password field

    • NOTE: This field will appear blank regardless of a password having previously been in place. Once a password is set, it cannot be removed, only overwritten

  7. Click Update.


Password best practices:

  • If possible, have the user type their own password. It is both more secure and respectful to have them type their own password versus reading you their password while you type it in.

  • Use a unique password, mixing up the sequence of characters.

  • Consignors, Vendors, and Users can update their account passwords on their own. They don't need to be physically present at the store to do so.

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