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How To Change The Tender Type On A Completed Sale
How To Change The Tender Type On A Completed Sale

How to change the tender type after the sale was finished.

Shandara Hart avatar
Written by Shandara Hart
Updated over a week ago

Sometimes you might have a situation where you accidentally logged the tender type incorrectly at the POS. Fortunately, this information can easily be corrected.

Note: Changing the tender type to or from credit card will not automatically charge or refund the customer’s card. Refunds or charges will need to be manually processed through your gateway's online dashboard or through a 3rd party terminal.

To Update the Tender Type of a completed sale:

In Ricochet,

  1. Click Reports

  2. Click Sales Detail Report

  3. Search the Sale ID > Find or use the date picker to filter a date range in finding the sale you are looking for.

  4. Click the gray edit pencil icon to the right

  5. In the modal pop up, update the tender type

  6. Click Update/Save.

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