In Ricochet, there are two methods of stopping a layaway transaction. One method removes the layaway as if it never existed and removes all payments made towards the sale from all reporting. The other, removes the layaway from the system but assumes you have kept all deposits made up to that point.
Retrieve the transaction by clicking the blue 'Retrieve Layaway' button from the bottom of the POS screen.
Locate the layaway you want to remove.
3. Select the relevant pending layaway transaction and choose the 'Cancel Layaway' button to remove the Layaway but keep all payments/deposits made. To delete the Layaway completely, including all payments made, choose the 'Delete Layaway' button.
4. If deleting a layaway, make record the amount to be refunding and refund the customer appropriately. Typically this is done with cash. Keep in mind that a cash refund will make your daily cash balance inaccurate. But since the record of the sale was retroactively removed, the cash payments will be back in balance.
4. Your Layaway will now be removed and all reports will be adjusted accordingly.