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Running A Return Transaction
Running A Return Transaction

How to return a product and run that transaction from the POS

Shandara Hart avatar
Written by Shandara Hart
Updated over a month ago

Many stores offer an "All Sales Final" return policy, but if your store offers a more generous return policy, you can process returns from the Ricochet POS.

! IMPORTANT !

  • If the consignor for the product has not yet been paid out for the sale the return is simple. The product simply goes back in stock and the consignor's pending payout gets reversed until the items sells again. However, if the consignor has already been paid out for the sold item, returning an item will return it as Store Inventory. The store is then responsible for reselling the product and will keep the profits of the entire item, instead of conducting another commission split.

  • In order to conduct a return, you must have a Sales ID.
    ​Sales IDs are found on all sales receipts.

    • If the customer doesn't have a receipt and you would still like to process a return, Sales IDs can be found in Sales Summary and Sales Detail Reports by looking up the product and expanding its details.

      • How To Find A Sales ID:

        1. Click Reports

        2. Click Sales Detail Report

        3. Use the 'Pick Date' to select a date range for which you think the item was sold

        4. Find the sold item and copy the Sale ID #

        5. Go back to POS to complete the Return

      • OR

        1. Click Products

        2. Search for the product by name or SKU

        3. Click the 3 lines with 3 dots to the right of the product to expand the details and it will display the Sales History column

        4. Click the View hyperlink

        5. If the product has been sold you can find the Sales ID from the list of sales in the pop up window

To Process A Return:

Inside Ricochet,

  1. Click POS

  2. Click the Return Item button (upper right)

  3. Enter the Sale ID in the input box of the dialog box

  4. Click Find

    • If you receive an error: "We could not find one or more SKUs in the database," make sure the item has not been archived.

      • If archived, you will need to restore the product and then attempt the return again.

  5. Check the box to the left of the item(s) you wish to return

  6. Click Add Returns

  7. Select the tender type to return to (if it is a split tender, use the Payment Amount field to input a negative amount and select each tender type)

  8. Click FINISH

    NOTE: Refunding To A Credit Card:

    • Integrated Processing: Your normal prompt will display. Please inform customers that returns to a credit card take up to 5 business days to be returned to their account.

      • If you are using integrated payments with Gravity and a customer has purchased and returned an item within the same business day, please call us. The product can still be returned, but there is a separate, more complex process that must be followed.

    • Non-integrated Processing: Follow your credit card processor's instructions for returning the customer's money through their card.

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