The Payout History Report shows a complete breakdown of payout information for a selected time period, and has two primary functions:
Reverse or cancel accidental payouts.
If mistakes are made, you may need to reverse and rerun a payout.
Click HERE to learn how.
Verify payout information for payout disputes.
If you have a customer who is disputing their payout amount, you can cross-reference their contract, what they are claiming, and the actual payout history to make sure everything lines up. Obviously, it is still your responsibility to make sure customers actually get their funds, but with this report, you can verify with them that the payout was accurate.
How To Run A Payout History Report:
In Ricochet,
Click Reports
Click Payout History
Select a date range from the date picker to retrieve payouts processed in that time
Click the 3 dots with 3 lines to expand the details.
The uppermost right icon expands ALL, and the icon to the right of each individual payout expands only that one.
NOTE:
Utilize the Search Fields at the top to filter for a specific payout
If mistakes were made, you may need to reverse and rerun a payout.
Click HERE to learn how.
How To Run An Individual Payout History Report:
In Ricochet,
Click Accounts
Click Consignors
Search for and find the consignor you would like to review
Click the Edit Pencil to the far right of their name
Click the Payout History tab
The individual payout history will reflect all payouts for that consignor as well as the total paid. Utilize the Search Fields at the top if you're looking to filter for a specific item or payout date. If mistakes were made, you may need to reverse and rerun a payout. Click HERE to learn how.
View, print or export this report into a .csv for your preferred spreadsheet tool