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How To Order and Process Gift Cards With Ricochet and Gravity Payments.
How To Order and Process Gift Cards With Ricochet and Gravity Payments.

With Ricochet & Gravity Payments, you can order and offer gift cards for your customers and seamlessly process them in your store and online

Shandara Hart avatar
Written by Shandara Hart
Updated over 2 years ago

Note:

  • Gravity Payments must be your active payment processor for their gift cards to work in Ricochet. If you are not currently using Gravity, and would like to sign up, fill out this registration form to get started.

  • Ricochet is only compatible with UPC-A barcoded gift cards.

To Order Gift Cards:

  1. Contact Gravity Payments at (800) 989-2135 (Option 1, for Support) to let them know you are a Ricochet user and would like to get started with gift cards. They will guide you through the process.

  2. Gravity will then connect you with our preferred partner, Plastic Resource, to move forward, customize, and purchase your gift cards.

    • Make sure to specify UPC-A barcoded gift cards when placing the order with Plastic Resource.

    • Gift card pricing varies so Plastic Resource has provided a helpful quote calculator on their website.

  3. Place your gift card order with Plastic Resource

    • Gretchen will be your main contact

      KEY NOTE:

      Before Plastic Resource can print the gift cards, they will contact Gravity Payments to receive the appropriate number sequence to tie the gift cards to your Gravity Payments/ChargeItPro account.

  4. Plastic Resource will then send you digital proof (with a live barcode) for artwork approval and copy techsupport@gravitypayments.com for testing.

  5. Gravity Support will verify the data is correct and confirm with Plastic Resource when they are good to begin printing

  6. Plastic Resource goes to print

  7. Gift cards are shipped

    • Gift cards will be ready to use upon arrival.

To Sell Gift Cards in Your Store:

In Ricochet,

  1. Click POS

  2. Click Gift Card at the top left of the screen. A prompt will appear with fields for the gift card number and balance.

  3. With the card in-hand,

    1. Scan the barcode on the back or enter the gift card ID number

    2. Enter in the customer's preferred balance for the card

    3. Click Apply.

      You should now see the gift card balance due as an item on the POS.

  4. Complete the transaction as usual.

To Redeem Gift Cards In Your Store:

In Ricochet,

  1. Click POS

  2. Scan or ring up shopping items, verify they are correct

  3. Click Gift Card/Certificate

  4. Scan the barcode on the back of the gift card or manually type the ID code.

    Once valid, the card balance will be shown on the screen. *This is also a great way to check the balance of a card.

  5. Click Apply

    NOTE: If the customer only wants to use a portion of the gift card balance towards a purchase, update the Payment Amount before charging the gift card.

  6. Complete payment for any remaining balance.

  7. Click Finish

    The gift card can be refilled and re-used at a later date if you or the customer would like to hold on to the card for later.

    To Check the Balance of Gift Cards In Your Store:

    In Ricochet,

    1. Click POS

    2. Click Gift Card (top left below Search Items field)

    3. Scan the barcode on the back of the gift card or manually type the ID code.

      Once valid, the card balance will be shown on the screen,

      OR Click Check Balance.

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