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How to Buy or Trade an Item
How to Buy or Trade an Item

How to buy or trade an item with a customer.

Shandara Hart avatar
Written by Shandara Hart
Updated over 2 years ago

First, enable Buy Outright / Trade:

In Ricochet,

  1. Click Preferences

  2. Click Admin

    Under Store Details > Optional Modules,

  3. Toggle ON Buy Outright / Trade

  4. Click Save

  5. Refresh browser.

To Purchase an item from a customer:

In Ricochet,

  1. Click POS

  2. Click Buy - Trade

  3. Enter Product Name, Cost, and Price to enable the item to be added.

    • Cost: what you are paying the customer

    • Price: what price you will resale the item for

    You can also choose to add a short description, category, brand (or click the + button to create a new option for either), Quantity, or add variants if needed.

Click Add

The item will now appear on the POS screen highlighted in red. And the cost of the item will be reflected in red in the upper left hand corner of the screen.

Offer your customer cash:

  1. Click Cash

  2. Click Finish

Offer your customer store credit:

  1. Add the customer to the sale

    1. If they have an account: search for the customer in the consignor customer field

    2. If they do not have an account: click the + button and add there name and email (optional)

      Attaching a customer will also record the purchase in their customer account under the Purchase History tab

    3. Click Save

    4. Click Store Credit

    5. Click Finish

Offer your customer a trade:

  1. Add the item to the sale

    1. If the balance is in the negative then repeat the steps above to give the customer cash or store credit.

    2. If the balance is in the positive then finish the sale as normal.

NOTES:

  • Once the sale is completed the item will appear in store inventory and purchase will be recorded in your sales summary and Sales detail report.

  • If you do clear an item from the POS, it will be fully deleted from your inventory

  • Store purchases will appear in the Sales Summary and Sales Detail report under Store Purchase Cost.

  • Once you add the item to inventory the cost field will be blank. This is because the cost of the item has already been recorded once the sale is completed. Do not add anything to the cost field, because when it sells it will double the cost of the item in the system, throwing off your books.

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