Payment devices can experience interruptions that risk stalling your checkout process. These may include a power surge, inconsistent internet connectivity, or some other interference of functionality.
Fortunately, Ricochet has steps to safeguard your process by enabling a manual credit card payment when your physical device shows not connected.
How To Run A Manual Credit Card Transaction:
In Ricochet,
Click POS
Ring up items as you normally would
Click Credit/Debit
A pop up will appear that reads “Device Unreachable”
Manually input card details:
Card Number
Expiration Date
Security Code (CVV)
Address
Zip Code
Click to Pay
Verify payment shows complete on the Ricochet POS window
Add customer (optional)
Click FINISH to finalize sale
Print, send or bypass Receipt
*Ricochet Pay - PayLink Powered In Partnership With Fortis