NOTE: If the consignor for the product has not yet been paid out for the sale, the return is simple. The product goes back in stock, and the consignor's pending payout gets reversed until the items sells again. However, if the consignor has already been paid out for the sold item, returning an item will return it as Store Inventory. The store is then responsible for reselling the product and will keep the profits of the entire item instead of conducting another commission split.
In order to conduct a return you must have a Sales ID.
Sales IDs are found on all sales receipts.If the customer doesn't have a receipt and you would still like to process a return, Sales IDs can be found in Sales Summary and Sales Detail Reports by looking up the product and expanding its details.
For steps on how to find a missing Sales ID refer to THIS article.
To Process The Return:
Inside Ricochet,
Click POS
Click the Return Item button (upper right)
Enter the Sale ID in the input box of the dialog box
Click Find
Check the box to the left of the item(s) you wish to return
Click Add Returns
Select Credit/Debit
The refund will automatically begin processing back to card that was used
Click FINISH to finalize the return
Please inform the customer that returns to a credit card may take up to 5 business days to see the funds available in their account.
Print, send or bypass Receipt
*Ricochet Pay - PayLink Powered In Partnership With Fortis