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Service Fees
Service Fees

What are service fees and how to create and manage them.

Shandara Hart avatar
Written by Shandara Hart
Updated over a week ago

Service fees are charges added to the overall price to cover additional expenses such as cleaning fees, application processing fees, etc...

  • Service fees may be either a single flat rate fee or a percentage of the overall cost of the goods or services.

  • Service fees are not shared with the consignor, but are, rather, paid for by the buyer and are retained by the store.

  • Service Fees are tax free.

Please be advised that while you can add as many service fees as you would like to the system, we recommend keeping these to a minimum when added to a transaction. Creating Un-Tracked inventory (does not track quantity) item often times is a better route for certain types of services.

To create Service Fees:

In Ricochet,

  1. Click Preferences

  2. Click Product

  3. Click the Fees tab

    In the Service Fees section,

  4. Click the yellow plus (+) sign to add a new service fee

    1. Enter a Name for the fee

    2. Enter the Type (Fixed or Percentage)

    3. Enter the fee amount

      NOTE: Percentage will be off of the entire sale and you will want to enter the percentage as a whole number, not a decimal. EX: Enter 3.5 not 0.035

  5. Click Save.

To remove or edit Service Fees:

In Ricochet,

  1. Click Preferences

  2. Click Product

  3. Click the Fees tab

    In the Service Fees section,

    1. Click the Edit Fee hyperlink to the right of the fee needing updated, edit and save

      OR

    2. Click the Active toggle OFF to remove the fee and make it inactive

      NOTE: If you archive a fee in error you can click the "Show Archived Fees" hyperlink (next to the plus (+) sign on the right) and click the Active toggle ON to restore

  4. Click Save.

To apply a Service Fee at the POS:

In Ricochet,

  1. Click POS

  2. Add all items to the sale

  3. Click the Service Fee button found in the lower right corner

  4. Select the Service Fee from the drop down

  5. Click Add Service Fee

  6. Tender and Finish the sale as normal.

    NOTE:

    The sale is not officially captured in Ricochet Reporting until a receipt has been generated. The fee is visible on the itemized receipt, below the subtotal.

    EXAMPLE:

To see the amount of money accrued from Service Fees:

In Ricochet,

  1. Click Reports

  2. Click Sales Summary Report

    1. Refer to the Net Sales Section

      CLICK HERE for help understanding the Sales Summary Report.

Service Fees are not available for online purchases, only POS transactions in store.

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