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Managing Multi-Location Webstore
Managing Multi-Location Webstore

How to manage your webstore when you have products to sell from multiple locations.

Shandara Hart avatar
Written by Shandara Hart
Updated over a year ago

List products in one webstore with linked additional locations inside of Ricochet.

! IMPORTANT !

The way you view reports will change when enabling Multi-Location Webstore. Review the reporting options below and then scroll down to proceed with setting up Multi-Location Webstore.

Multi-Location Webstore Reporting:

Online sales are best found in the Webstore - Orders Report where you can also view which store the products are sold from and the customers' shipping details.

Inside Ricochet,

  1. Click Online Store

  2. Click Orders

  3. Select a date range (Today, This Week, This Month or use the date picker)

  4. Click the three lines with three dots to the right to see more detail or click the top most icon to expand all

    1. Click View Order Details from the expanded view to see more Shipping & Payment details

  5. Refer to the Summary at the bottom of the report for totals.

    Print this report, or export it as a .csv for use in your preferred spreadsheet tool.

Find Online Sales in Sales Detail Report or Sales Summary Report:

Inside Ricochet,

  1. Click Reports

  2. Click Sales Detail Report or Sales Summary Report

  3. Select a date range (Today, This Week, This Month or use the date picker)

    From the drop down,

  4. Select Online Stores

    • Sales Detail Report - Click the three lines with three dots to the right to see more details or click the top most icon to expand all. Refer to your Webstore - Orders Report to view order details.

    • Refer to the Summary at the bottom of the report for totals.

Setting Up Multi-Location Webstore

Choose Stores Involved:

Inside Ricochet,

  1. Click Online Store

  2. Click Settings

  3. Scroll down to the 'Other' section

    Under Store Selection,

  4. Click the Store(s) drop down

  5. Select the Stores involved

Choose Shipping Preferences:

Inside Ricochet,

  1. Click Online Store

  2. Click Shipping

    Under the Shipping section,

  3. Select Central Shipping or Multi Store Shipping

    • Central Shipping means shipping calculations are based on the address associated with the location you designate from the "Select Store for Central Shipping" drop down.

    • Multi Store Shipping means shipping is calculated as one parcel per store, for each store on the order. Shipping total is displayed as one amount to the customer. The customer will also see a notice on their screen letting them know that their products may be shipped from multiple locations.

  4. Select Rate Type

    • DYNAMIC rates will do its best to automatically calculate shipping cost by using the product weight and the customer's postal code.

      Under Dynamic Shipping Rates

      • Toggle ON any shipping rates that you would like to ship your items with. At checkout, the customer will be presented with an option to choose one of the available rates. For optimal customer experience we recommend limiting these to 2-3 carrier options.

    • FLAT rates let you assign thresholds to create shipping tiers based on weight or value.

      • Select By Price or By Weight

      • Click the plus (+) sign to add a new threshold

      • Input Threshold and Fee

      • Click Save

        NOTE: Before being able to switch to Dynamic, or another Flat Rate type, all existing Flat Rates must be removed.

  5. Decide if you will offer Local Delivery:

    Local Delivery is NOT RECOMMENDED for multi-location webstore. If you choose a postal code you are willing to deliver to, you will need to ensure you are willing to deliver to that location regardless of which store the item is coming from.

*Click HERE if integrating with ShipStation

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