When manually creating a new consignor or vendor account for the FIRST time, Ricochet can automatically email the consignor a link to set their password. For security purposes, this link expires after approximately 30 minutes. If this link expires, see the troubleshooting section below for steps to resolve the issue.
PASSWORD REQUIREMENTS:
Minimum length:
12 Characters
At least one of each:
Capital letters: A-Z
Lowercase letters: a-z
Numbers: 0-9
Special characters: !-+
Passwords are sensitive data and should not be shared.
Admin users can update or change a password in one of two ways:
Manually set the password from within account details.
Click the "Send Password Reset Email" button to have the consignor create a password themselves.
Resolving the 'Invalid Token' Error
Causes of the 'Invalid Token' Error
For account Security, the password reset or account setup link does expired after the 30-minute validity period.
The consignor may have attempted to use an outdated link from a previous email.
Self-Service Option for Consignors
Navigate to the Ricochet login page.
Click on the "Forgot Password" option.
Enter the email address associated with the account and submit the request.
Check the email inbox (including spam/junk folders) for the new password reset email.
Open the reset link and set a new password within 30 minutes of receiving the email.
How To Manually Set A Password:
Inside Ricochet,
Click Accounts
Click either Consignors, Customers, Suppliers or Users
Find the individual you want to change the password for
Click the gray edit pencil icon to the right
Type a new password in the Password field
NOTE: Passwords can only be viewed when first setting up or changing the password to ensure they match. Once saved, passwords cannot be viewed again for security reasons.
Re-type the new password in the Confirm Password field
NOTE: This field will appear blank regardless of a password having previously been in place. Once a password is set, it cannot be removed, only overwritten
Click Update.
Password best practices:
If possible, have the user type their own password. It is both more secure and respectful to have them type their own password versus reading you their password while you type it in.
Use a unique password, mixing up the sequence of characters.
Consignors, Vendors, and Users can update their account passwords on their own. They don't need to be physically present at the store to do so.
Always use the most recent password reset or account setup link.
Complete the password reset process promptly after receiving the email.
Check spam or junk folders if the reset email is not visible in the inbox.