As a store owner and Admin in Ricochet, you can change the passwords of your users, consignors, vendors, and customers from your account.

NOTE: Passwords are sensitive data and should not be shared. 

When you create a new consignor or vendor account for the FIRST time, Ricochet will automatically email the consignor a link to set their password.

If you have created and saved an account and would like to update the password, there are two ways to do it:

  1. You can manually set the password yourself from their account details (read below for steps).

  2. You can click the "Send Password Reset" email button to have the consignor create a password themselves.

Updating a password is simple: 

  1. Go to Accounts > Users

  2. Find the individual you want to change the password for.

  3. Click the gray 'Edit' icon to the right.

  4. Enter a new password in the Password field and re-type the password in the Confirm Password field. NOTE: This field will appear blank regardless of a password having previously been in place. Once a password is set, it cannot be removed, only overwritten.

  1. Click “Update."

Password best practices:

  1. If possible, have the user type their own password. It is more respectful and less of an invasion of privacy to have them type their own password versus reading you their password while you type it in.

  2. Use a unique password. Mix in some unusual characters and numbers to make it more effective. In fact, we even recommend using a password manager such as 1Password or LastPass to take care of this for you. Our team uses them and cannot recommend them enough.

  3. Consignors, Vendors, and Users can update their account passwords on their own. They don't need to be physically present at the store do so.

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