Void A Sale

How to void a sale from Ricochet.

Shandara Hart avatar
Written by Shandara Hart
Updated over a week ago

Voiding a sale will remove the sale from Ricochet, put all items back in stock, and update the item quantity.

Ricochet does not keep record of voided transactions so it is imperative to be certain this is the action you wish to take.

Voids can only be done by Administrators and are permanent.

Note: If you are not using Ricochet Pay or Square Payments, you will either need to issue a return instead of a VOID or manually return the funds through your merchant service gateway dashboard, or third party device.

*Scroll down or CLICK HERE to see how to Void A Credit Card Sale When Integrated With Ricochet Pay or Square Payments


To Void A Standard Sale From Ricochet:

In Ricochet,

  1. Click Reports

  2. Click Sales Detail Report

  3. Find the sale you are looking to void.

    You can search by selecting 'Today', 'This Week', 'This Month', by using the date picker or by entering the Sale Number > Find.

  4. Once you find the sale, click the gray edit pencil icon to the right

    A pop up will open,

  5. Click Void

  6. Review the warning

  7. Click Confirm Void


REMINDER: If you are not using Ricochet Pay or Square Payments, you will either need to issue a return instead of a VOID or manually return the funds through your merchant service gateway dashboard, or third party device.


To Void A Credit Card Sale When Integrated With Ricochet Pay or Square Payments:

In Ricochet,

  1. Click Reports

  2. Click Sales Detail Report

  3. Find the sale you are looking to void.

    You can search by selecting 'Today', 'This Week', 'This Month', by using the date picker or by entering the Sale Number > Find.

  4. Once you find the sale, click the gray edit pencil icon to the right

    A pop up will open,

  5. Review the warning

  6. Click Refund and Void

The sale is now removed from Ricochet and cannot be retrieved. The sales ID number sequence will not be reset.


*Ricochet Pay Powered In Partnership With Fortis (Formerly Payment Logistics/Pay Link)

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