The following types of receipt printers are compatible for using Ricochet on an iPad:
First,
Verify printer type:
Look at the label, under the printer, to the top far right of the model type.
What does it read? TSP143III with a U, Bl or W?
TSP143IIIU = USB - *make sure the usb to lightning cable or usb-c cable USB is plugged into the back of the printer, as well as the iPad device.
TSP143IIILAN = LAN - *make sure the ethernet cable is plugged into back of the printer, as well as the internet router.
TSP143IIIBl = Bluetooth - *follow the Bluetooth instructions to make sure it is connected to your iPad
TSP143IIIW = Wireless - *make sure your receipt printer is connected and available on your network. [NOT RECOMMENDED]
Next,
Follow these steps to ensure the device appears within the Star App:
1. From the Apple App Store, download the STAR Quick Setup Utility App
2. Once the app is downloaded, open it.
3. Under Selected Device it should be flashing Unselected State, select that
4. The app is searching, when the printer comes up, select it
5. Select Apply
Last,
1. From the Apple App Store, download Ricochet POS
2. Once the app is downloaded, open it.
3. Click Preferences
4. Click Mobile
5. Click Find Printers
6. Star TSP will appear and the app will automatically connect.
NOTE: If you have multiple wireless printers, it will attempt to connect to the closest one first.
Toggle preference ON/OFF for the two additional settings options:
1. Open the cash drawer automatically.
2. Always print a receipt upon completion of a sale.