When you activate your trial, this begins your first billing cycle. Charges are then automated every month.
To Activate Your Subscription From Trial:
In Ricochet,
Click Preferences
Click Admin
Click Account & Billing
This page gives you an overview of your billing information. You can see the number of days left in your trial, the default standard plan type, amount and billing date.
Click Manage Subscription
Click Payment Methods
Input Card Details
Click Add
Designate Primary or Back Up (you can add multiple payment methods and have a backup in case your primary payment fails)
Click Update.
To Update Your Billing Information:
In Ricochet,
Click Preferences
Click Admin
Click Account & Billing
This page gives you an overview of your billing information. You can see the current subscription plan(s), amount(s) and billing date(s). You can also add an Additional Location.
Click Manage Subscription
Within this section you can update your account or address information, manage payment methods and view your billing history.
To manage payment methods,
Click on Payment Methods
Select the existing payment
Click Remove Payment Method
IMPORTANT! Do NOT choose Edit Payment Method. To ensure accurate billing you will need to remove the old card and add a new card, even if the card number is staying the same.
Input Card Details - this new card will default to the Primary method of payment.
Click the upper right 'X' to exit here
OR
Click Add New to add a Backup should your primary method fail
Input Card Details
Click Add
Select the Backup check box
Click Update
Click the upper right 'X' to exit.
Ricochet will attempt to charge your card on the next billing date (or the next night, if overdue). If the card declines or has an error, a banner will appear requesting you update your information.
For steps on how to add Webstore CLICK HERE
For steps on how to add an Additional Location CLICK HERE
For steps on how to cancel your Ricochet subscription CLICK HERE