Every once in a while, mistakes are made, and you may need to reverse and rerun a payout. A check could bounce, a consignor's bank information could be incorrect, sales corrections might need to be made, etc. Especially if you need to reprint a check to a consignor, reversing and re-running a payout is the most effective way to do so.
! Important !
Reversing a payout must be done individually; this is a very intentional action and cannot be done in bulk.
If you run payouts via Ricochet ACH, or QuickBooks, you will need to follow slightly different steps for reversing them:
How To Reverse A Payout:
In Ricochet,
Click Reports
Click Payout History
Select a date range from the date picker to retrieve payouts processed in that time
Click the 3 dots with 3 lines to expand the details.
The uppermost right icon expands ALL, and the icon to the right of each individual payout expands only that one.
From the expanded view,
Click the red trash can icon to revert
NOTE: An alert will pop up asking you to confirm this action.
Click Continue to confirm
All of the owed data will be restored, and now you can go back, make corrections, and then conduct the payout again as normal.