Provisioning a consignor account to a vendor account gives your vendors the ability to log in and add their own inventory, print labels, view pending payouts and payout history, and update their contact information.
Vendors do not have the ability to change splits or conduct payouts.
! IMPORTANT !
A consignor account must be created before you can designate them as a vendor. Click HERE for steps.
How To Turn A Consignor Into A Vendor:
In Ricochet,
Click Accounts
Click Consignors
Click the edit pencil icon to the right of the consignor needing updating
Under Account Details, Notes & Preferences,
Toggle ON Is Vendor
Read the disclosure from within the pop-up window
Click Continue
Click Update
How To Allow A Vendor To Archive Their Own Inventory:
In Ricochet,
Click Preferences
Click Admin
Click User Roles
Expand Products
Toggle ON the following options:
Update existing item on product
Delete existing item on product
Delete an existing product
Changes will save automatically.
*For further permission changes please contact Ricochet Support for guidance.
How To Log In As A Vendor:
Go to your store's website or unique Ricochet URL, for example: https://yourstore.ricoconsign.com/login-do not click fake link-
Enter Username (typically your email address)
Enter Password
Click Login
NOTE: If you don't remember your password, click the "Forgot your password?" reset link, or contact your store for help before reaching out to Ricochet. In most cases, a store admin can simply send you a password reset link or create a password on your behalf to fix your issue.
*Ricochet does not provide vendor support because each store that we support has their own policies and procedures that vary for how they manage their vendors. Any vendor calls to Ricochet Support will be redirected to their store for assistance.