In Ricochet, administrators can adjust a consignor’s credit as well as consignor and/or customer Rewards/In-Store Credit. Adjusting Consignor Credit adds or removes funds reflected in that consignor’s current payout such as a rental or fee. On the contrary, adjusting Rewards/In-Store Credit changes are not reflected in consignor payouts and can only be offered as store credit.

Consignor Credit:

  1. Find the consignor you wish to adjust from Accounts > Consignors.
  2. Click the Edit button to the right of the consignor name to access their account.
  3. From the main Account Details section, click the yellow +/- icon next to the “Consignor Credit” field.
  4. Enter the number of funds you want to add or subtract (use minus sign for subtracting) from the consignor.
  5. You'll need to add a description to the change. This is useful for remembering why you changed it manually when you conduct their payout.
  6. Click “Update”.

Rewards or In-Store Credit:

  1. Find the consignor or customer you wish to adjust from Account > Consignors or Customers.
  2. Click the Edit button to the right of the consignor/customer name to access their account.
  3. Enter the amount of Rewards or In-Store credit you want to add or subtract from the consignor/customer.
  4. Click “Update”.
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