In Ricochet, administrators can adjust a consignor’s credit as well as consignor and/or customer Rewards/In-Store Credit. Adjusting Consignor Credit adds or removes funds reflected in that consignor’s current payout such as a rental or fee. On the contrary, adjusting Rewards/In-Store Credit changes are not reflected in consignor payouts and can only be offered as store credit.
Consignor Credit:
Find the consignor you wish to adjust from Accounts > Consignors.
Click the Edit button to the right of the consignor name to access their account.
From the main Account Details section, click the yellow +/- icon next to the “Consignor Credit” field.
Enter the number of funds you want to add or subtract (use minus sign for subtracting) from the consignor.
You'll need to add a description to the change. This is useful for remembering why you changed it manually when you conduct their payout.
Click “Update”.
Rewards or In-Store Credit:
Find the consignor or customer you wish to adjust from Account > Consignors or Customers.
Click the Edit button to the right of the consignor/customer name to access their account.
Enter the amount of Rewards or In-Store credit you want to add or subtract from the consignor/customer.
Click “Update”.