Skip to main content

Adjust Consignor Credit, Store Credit or Rewards

How to create and manage consignor credit, in-store credit, and rewards.

Shandara Hart avatar
Written by Shandara Hart
Updated over a year ago

  • Adjusting Consignor Credit adds or removes funds reflected in that consignor’s current payout. Consignor credit can be added in one of two ways: through sales or manually. If a consignor should receive their payouts for sales as credit only, an admin can designate this on their account with the "Consignor Credit Only" toggle.

  • Adjusting Rewards or In-Store Credit changes are not reflected in consignor payouts and can be used as currency to pay for part or all of a sale on the POS.

  • Bulk credit adjustments will only apply to Consignor Credit.

Individual Adjustments:

Consignor Credit:

In Ricochet,

  1. Click Accounts

  2. Click Consignors

    Find the consignor needing the adjustment

  3. Click the Edit pencil icon to the right of the consignor name to access their account

  4. From the main Account Details section, click the yellow plus '+' icon next to the Consignor Credit field

  5. Enter the number of funds you want to add or subtract (use minus sign '-' for subtracting) from the consignor

  6. Add a description to the change. This is useful for remembering why you changed it manually when you conduct their payout.

  7. Click Update

Rewards or In-Store Credit:

In Ricochet,

  1. Click Accounts

  2. Click Consignors

    Find the consignor needing the adjustment

  3. Click the Edit pencil icon to the right of the consignor name to access their account

  4. From the main Account Details section, click the yellow plus '+' icon next to the Rewards or In-Store Credit fields

  5. Enter the number of funds you want to add or subtract (use minus sign '-' for subtracting)

  6. Add a description to the change

  7. Click Update

    • Click "View Details" below Store Credit or Rewards Credit to reference their history

Bulk Credit Adjustments:

NOTE: This tool will only apply to Consignor Credit

In Ricochet,

  1. Click Actions

  2. Click Bulk Credit Adjustment

  3. Check the box to the left of each consignor needing adjustments

  4. Enter the number of funds you want to add or subtract (use minus sign '-' for subtracting)

  5. Enter the description that will appear on their payout that details the reason for the adjustment.

  6. Click Submit

Did this answer your question?