Voiding a sale will remove the sale from Ricochet, put all items back in stock, and update the item quantity.
Ricochet does not keep record of voided transactions so it is imperative to be certain this is the action you wish to take.
Voids can only be done by Administrators and are permanent.
Note: If you are not using Ricochet Pay, you will either need to issue a return instead of a VOID or manually return the funds through your merchant service gateway dashboard, or third party device. Additional guidance: If correcting pricing errors without issuing a refund, remember to void the transaction carefully without selecting any refund options. This ensures no funds are returned before manually adjusting the item price and re-processing the sale.
*Scroll down or CLICK HERE to see how to Void A Credit Card Sale When Integrated With Ricochet Pay or Square Payments
! IMPORTANT !
Legacy payment processor integrations will be deprecated effective May 1, 2026. You may continue using non-integrated processing, but a non-standard fee will apply. Click HERE to learn more and review your options.
To Void A Standard Sale From Ricochet:
In Ricochet,
Click Reports
Click Sales Detail Report
Find the sale you are looking to void.
You can search by selecting 'Today', 'This Week', 'This Month', by using the date picker or by entering the Sale Number > Find.
Once you find the sale, click the gray edit pencil icon to the right
A pop up will open,
Click Void
Review the warning
Click Confirm Void
REMINDER: If you are not using Ricochet Pay, you will either need to issue a return instead of a VOID or manually return the funds through your merchant service gateway dashboard, or third party device.
To Void A Credit Card Sale When Integrated With Ricochet Pay or Square Payments:
In Ricochet,
Click Reports
Click Sales Detail Report
Find the sale you are looking to void.
You can search by selecting 'Today', 'This Week', 'This Month', by using the date picker or by entering the Sale Number > Find.
Once you find the sale, click the gray edit pencil icon to the right
A pop up will open,
Review the warning
Click Refund and Void
The sale is now removed from Ricochet and cannot be retrieved. The sales ID number sequence will not be reset.