! IMPORTANT !
This payment processor integration will be deprecated effective May 1, 2026. You may continue using non-integrated processing, but a non-standard fee will apply. Click HERE to learn more and review your options.
Payment devices can experience interruptions that risk stalling your checkout process. These may include a power surge, inconsistent internet connectivity, or some other interference of functionality. Additionally, there may be situations where you need to process payments away from the terminal or enable a manual entry mode proactively to address specific scenarios.
Fortunately, Ricochet provides multiple options to safeguard your process. These include manual credit card payments during device disconnections and other manual payment methods designed to ensure transaction continuity.
How To Run A Manual Credit Card Transaction:
In Ricochet,
Click POS
Ring up items as you normally would
Click Credit/Debit
A pop up will appear that reads “Device Unreachable”
Manually input card details:
Card Number
Expiration Date
Security Code (CVV)
Address
Zip Code
Click to Pay
Verify payment shows complete on the Ricochet POS window
Add customer (optional)
Click FINISH to finalize sale
Print, send or bypass Receipt
On A35 Terminals, manual entry can be initiated by typing the card number directly through the device, which triggers the manual entry mode automatically.
If you pause typing midway, the manual entry screen may close, requiring a restart of the process.
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Ricochet Pay also enables virtual terminal payments through the Paygistix gateway, allowing payment processing even away from the terminal. Ensure your gateway setup is complete by contacting your provider if needed.