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Receipt Options - Print, Reprint, Email, Text or No Receipt
Receipt Options - Print, Reprint, Email, Text or No Receipt

How to Access, Print, Email, Text or Bypass Receipts in Ricochet.

Shandara Hart avatar
Written by Shandara Hart
Updated over a month ago

Receipts include the transaction details, Sale ID, and your store's return policy (if one has been designated within the Return Policy Preferences).

The Ricochet POS software application will automatically prompt you to print, email, text or bypass a receipt when finishing a transaction.

  • Note: In order to email or text a receipt, a customer (with an email and/or phone number tied to their profile) must be attached to the sale. If no customer email or phone number is present, Ricochet will only offer the option to print a receipt or run a sale with no receipt.


Depending on receipt preference, expand arrow for steps:

How to PRINT a receipt

  1. Prepare and complete a sale in the POS

2. Upon clicking Finish, a window will pop allowing you to select the receipt type, choose PRINT

NOTE: The Sale ID can be used to find the sale again in the Sales Detail Report.

How to RE-PRINT a receipt

  • NOTE: You cannot reprint a receipt from the Ricochet POS App, only from a desktop computer.

In Ricochet,

  1. Click Reports

  2. Click Receipts

  3. Find the Sale ID needed

  4. Click on the Sale Number to retrieve the receipt from that transaction.

  5. Click to print or email the receipt (if a customer email was attached)

  • NOTE: You can also reprint a receipt from within your Sales Detail Report by clicking on the Sale ID to populate the receipt for printing.

How to EMAIL a receipt

  • REMINDER: In order to email a receipt, a customer (with an email address tied to their profile) must be attached to the sale. If no customer email is present, Ricochet will only offer the option to print a receipt or run a sale with no receipt.

  1. Prepare and complete a sale in the POS

2. Upon clicking Finish, a window will pop allowing you to select the receipt type. Choose EMAIL

NOTE: The Sale ID can be used to find the sale again in the Sales Detail Report.

How to TEXT a receipt

  • REMINDER: In order to text a receipt, a customer (with a phone number tied to their profile) must be attached to the sale. If no customer phone number is present, Ricochet will only offer the option to print a receipt or run a sale with no receipt.

  1. Prepare and complete a sale in the POS

2. Upon clicking Finish, a window will pop allowing you to select the receipt type. Choose TEXT

NOTE: The Sale ID can be used to find the sale again in the Sales Detail Report.


To bypass a receipt when finishing a transaction:

  1. Prepare and complete a sale in the POS

  2. Upon clicking Finish, a window will pop, allowing you to select the receipt type

  3. Click Done to bypass printing or emailing a receipt


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